and over the billing facet, that’s much more horrendous! Ordered a completely new cellphone as my contract was up for renewal on the net was purported to get $100 credit score never ever showed up despatched the phone by way of mail the way in which they told me to copyright Submit and obtained it. I bought a text concept saying they gained it and my credit are going to be on my Invoice, but yet my Monthly bill arrived they usually still cost me for it. After i named. They'd the audacity to state the cell phone wasn’t the mobile phone they were being expecting?! What other telephone could it are already? It was their phone they despatched me two years ago?! With all the provide it back again method?! They explained to me they'd explore it and email me again by no means bought an electronic mail. They called me back again and we’re attempting to say it absolutely was a technical problem with my phone the identical agent that is speculated to have cared for me?
• I used to be bounced in between many agents, my calls have been disconnected, And that i gained inconsistent info concerning my contract and savings.
@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time and they hanged up on me, indicating which i ought to call all through "typical Place of work hours". Is this for authentic?
I'm wanting to renew my Net service following the 2 12 months deal expired. We also have simple cable which I under no circumstances use and wish to get rid of. It truly is unattainable to do this on the net, and also the phone number for support is rather properly hidden. I ultimately got it from a reseller. I known as the variety, and listened to AI test to obtain me to make it happen on-line, but You cannot stop employing a service on the internet.
I needed to Get hold of CS now with Chat as well as the Section I need to talk to is simply obtainable by cellular phone. The CS on Chat arranged a get in touch with back again at an arranged time slot. When that Office called me later on I received almost everything sorted out.
I'm requesting a transparent breakdown of my deal, including all relevant discounts, and a fair resolution to the problems I’ve professional. Moreover, I talk to that someone overview the decision recordings to be aware of the bad therapy I obtained from various agents.
I assume I'm just outdated, but I recall a time when you could possibly contact a business, talk with a human with no sitting down on maintain for hrs, and actually get customer service. Thanks Telus for an excellent customer practical experience.
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I had to Get hold of CS now with Chat and the Section I want to speak to is just readily available by cell phone. The CS on Chat organized a connect with back at an arranged time slot. When that Division named me later I obtained everything sorted out.
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@Oleginza Wrote: I identified as Telus CS at 8.55AM Mountain time they usually hanged up on me, stating that I ought to contact during "standard Workplace hrs". Is that this for serious?
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I had some insignificant troubles but I'd Totally no clue how to fix them. Then, my co-worker encouraged me within your service. Your workers have been particularly patient and useful! Owing to all of them!
I had been at last supplied circumstance range 21911243 and explained to that a supervisor would get in touch with me back again inside of two several hours, which did not occur. Rather, I had been informed which i necessary to wait around 24 several hours.